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FAQs

I'm hooking up two genlock test PC's using gen2lock cards. How do I know I have achieved 'genlock'?

The SOURCE channel blinks GREEN and RECEIVER channel goes solid GREEN. The RECEIVER channel shows RED LED until genlock is achieved.

I am confused on how to hookup Genlock cards, do you have a guide?

Yes, you can reference our knowledge base under the support section.

I need to login to the Starscan controller remotely to change the IP address, how do I do this?

StarScan comes with a default IP address of 192.168.1.210. To change this, either connect a keyboard and mouse, our use VNC to log in remotely to the StarScan.

User name: test
Password: tester

You can now change the IP or enable DHCP addressing.

fsprotect
Starscan will be delivered with fsprotect installed, this protects the file system against failures if power is disconnected without a proper shutdown sequence. When fsprotect is installed, the following sequence must be used to change the IP:

Login
Disable fsprotect (sudo ./disable_fsprotect.sh)
Reboot
Login
Make changes
Reboot
Enable fsprotect (sudo ./enable_fsprotect.sh)
Reboot